Agreement to these terms
These Terms of Service govern your use of the Black Diamond mobile app and the website blackdiamondfacility.ca (together, the “Service”), operated by BLACK DIAMOND FACILITY SERVICES (“Black Diamond”, “we”, “us”). By creating an account or requesting a booking, you agree to these terms. If you do not agree, please do not use the Service.
How we handle your personal information is described in our Privacy Policy at blackdiamondfacility.ca/privacy, which forms part of these terms.
The Service
Black Diamond lets you request and manage facility-service bookings for your properties, save property details for faster repeat bookings, and receive booking confirmations and updates by email and push notification.
You can request a booking with or without an account. Some features — saved properties, booking history, data export — require an account.
Accounts and sign-in
- Accounts are created exclusively through Google Sign-In or Sign in with Apple. We never see or store your Google or Apple password.
- You agree to provide accurate information and to keep it up to date.
- You are responsible for activity that happens under your account and for keeping your signed-in devices secure.
- Sign-in sessions expire after 7 days, after which you will need to sign in again.
Bookings
A booking request is not a confirmed appointment. Bookings are subject to availability, service-area eligibility, and our confirmation — we will confirm or decline by email, and you can follow status changes in the app.
- You agree to provide accurate property details, access instructions, and contact information so the service can be performed safely and on time.
- You may attach up to eight photos per booking to help us understand the work.
- We may decline or cancel a booking, for example when an address is outside our service area or details are incomplete; if that happens we will tell you.
- Rush requests are flagged for faster handling but are not guaranteed.
Your content
Photos, notes, listing links, and other content you submit remain yours. You give us the right to store and use that content to operate the Service — for example, to show your booking details to you and to our team so the work can be done.
You confirm that you have the right to share what you submit: that photos and listing links are yours or used with permission, and that you do not submit other people’s personal information without their consent. We may remove content that violates these terms.
Acceptable use
You agree not to misuse the Service. That includes:
- No unlawful activity, fraud, or misrepresentation
- No automated abuse, scraping, or spam — the Service enforces rate limits and anti-bot measures
- No attempts to interfere with, probe, or disrupt the Service or its security
- No uploading malicious files disguised as photos — uploads are validated by file type
Third-party services
The Service relies on Google Sign-In, Sign in with Apple, and the Google Places API for address autocomplete. Your use of those services is governed by Google’s and Apple’s own terms and privacy policies, and we are not responsible for their availability or conduct.
Intellectual property
The Service — including the Black Diamond name, the diamond mark, the app’s design, and its text — belongs to us or our licensors. You may not copy, reproduce, or reuse any part of it without our written permission, except as needed to use the Service as intended.
Disclaimers and liability
The Service is provided “as is” and “as available”. We work hard to keep it reliable, but we do not guarantee uninterrupted availability, and booking confirmations depend on email and push delivery working as expected.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these terms excludes liability that cannot be excluded by law.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Any dispute arising from these terms or the Service will be brought before the courts of Ontario, unless applicable law gives you the right to bring it elsewhere.
Ending your account
You can delete your account at any time from within the app — no emails or waiting required. What happens to your data when you do is described step by step in our Privacy Policy.
We may suspend or end access for accounts that violate these terms, particularly the acceptable-use rules above.
Changes to these terms
We may update these terms from time to time. The current version will always be posted at blackdiamondfacility.ca/terms with its “Last updated” date, and continued use of the Service after an update means you accept the revised terms.
Contact
The Service is operated by BLACK DIAMOND FACILITY SERVICES. Questions about these terms: support@blackdiamondfacility.ca. For anything about your personal information — access, correction, export, or deletion — contact privacy@blackdiamondfacility.ca or see our Privacy Policy.